Collection Methods
Delivery Service (SingPost Mail / Standard Courier)
SIMCARD.SG does not take responsibility for goods delayed or missing due to the services of SingPost, DHL e-Commerce or any third-party delivery service provider.
Delivery time-frame is an estimate provided by the third-party delivery provider. We have no control over their services or employees.
We strongly advice customers to allow
All goods will be dispatched by the next working day, after payment confirmation, on business days in Singapore.
Singapore Orders
In regular circumstances, all shipments will be sent by the same working day if ordered and completely paid before the Same Day Processing Cut-Off Time.
Otherwise, it will be sent out by the next working day.
Estimated shipping times start from the date of shipment.
| Service | Same Day Processing Cut-Off Time | Parcel Tracking | Parcel Insurance | Typical Delivery Time |
| SingPost Regular / Normal Mail (Untracked) | 12pm | Not Available | $0.00 | 1 – 10 Business Days |
| SingPost SmartPac / Registered Mail | 12pm | Available | $0.00 | 2 – 4 Business Days |
| Courier Service (Ninja Van, J&T Express or QXpress) | 2pm | Available | Up to Purchase Value (Maximum $200) | 1 – 3 Business Days |
| Same Day Courier | 4pm | Available | Up to Purchase Value (Maximum $200) | 4 – 8 Hours |
Your order will not qualify for same-day processing if:
- You provide an invalid shipping address.
- You did not make payment before the cut-off time.
Signature may required for courier services, subject to the delivery policy of the courier company.
Business Days excludes Saturday, Sunday and Public Holidays in Singapore.
Same Day Courier is subject to availability of couriers. The service may not be available +/- 3 day of major public holidays.
Please note that by choosing SingPost Regular / Normal Mail for shipping, we will not entertain any lost or missing claims.
Payments done by PayPal or Credit Card is not eligible for SingPost Regular/Normal Mail.
Overseas / International Orders
For overseas orders outside Singapore, fulfillment is via DHL E-Commerce or SingPost; estimated delivery time will be 6-21 working days depending on location and customs clearance time.
It is the buyer’s responsibility for any customs or import fees that may be charged by customs in the delivery country.
Please note that SIMCARD.SG will not take responsibility for late parcels due to customs inspection or international shipping delay.
Self-Collection (For Cash Payment)
We will contact you when your order is ready for collection.
You must confirm your collection timeslot within 24 hours of us contacting you otherwise your order may not be reserved.
No WALK-IN orders will be taken – all orders must be made in advance on our website.
Orders made via PayPal are not eligible for self-collection.
You can collect your order at either of the following locations:
Bishan MRT Station
Pickup Days: Tuesday and Thursday
Time: 1.30PM
Latecomers will not be entertained
Pickup timing is subject to change and staff availability.
Customers will be informed of available options before you make payment.